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    Is DHgate Legit? Never Buy from It Until You Read This

    Written by: nur Islam



    Time to read 12 min

    Okay folks, so you've probably heard of DHGate - it's like a mix between AliExpress and eBay where you can find all sorts of goodies at great prices. But let's be real, when it comes to online shopping, we all want to make sure we're not getting scammed, right? 

    So, is DHGate legit or what?

    Well, here's the lowdown: DHGate is a marketplace where sellers from all over the world can list their products for you to browse and buy. It's like a virtual shopping mall with tons of choices. But with so many options, it's easy to get a little skeptical.

    Can you really trust these sellers? Can you buy from DHGate safely?

    In this article, we'll break it down for you and give you some tips on how to avoid getting duped. So buckle up, because we're about to uncover the truth about DHGate!

    What is DHgate?

    What is DHgate?

    DHgate is an online wholesale spot where you can find a bunch of stuff made in China. It began in Beijing in 2004 and has become a popular platform for buying and selling items in large quantities. It's like an online marketplace specifically for businesses to do transactions with each other.

    The name "DH gate" has an incredible story behind it. DH gate is named after "Dunhuang" and "Gate." It symbolizes connecting Chinese suppliers with buyers worldwide. It acts as a modern gateway along the Silk Road.

    DHgate offers a wide range of products across, from gadgets and clothes to stuff for your house. You don't have to buy a lot of things; sometimes you can just buy one item if that's all you need.

    But if you do decide to buy more at once, you might snag some discounts or coupons, making things cheaper. Most of the time, what you see is what you get, so there's not much room to tweak or personalize the products.

    Is DHgate legit and safe to buy from?

    DHgate is an excellent place to shop, and it's usually safe. It's been around for a while, and lots of people have bought stuff without any problems.

    But here's the thing: DHgate is like a big online mall where lots of different sellers have their stores. Whether shopping is safe or not depends on the seller you choose.

    To make things safer for you, DHgate has this buyer protection thing. If you buy something, and it doesn't arrive, or it's not what was promised, you can ask the seller for a refund. 

    And if the seller doesn't help you out, DHgate will jump in to sort things out. They even keep your money safe until you tell them you got your order and everything's cool.

    customer reviews

    Why is DHgate so cheap?

    DHgate is a website where you can find lots of items for really good prices. For example, you can get a humidifier for just $2-5, while the same one might cost you $15 on Amazon.

    Air Humidifier

    You might wonder why everything on DHgate is so affordable. Here's why:

    • First, many of the things you find on DHgate come from China. In China, making products doesn't cost as much, mainly because the materials and paying workers is cheaper than in places like the US or other wealthy countries.

    • Also, DHgate gets its products straight from the people who make them or from big sellers. There aren't any extra people in the middle asking for a share of the money. This means sellers can offer lower prices but still make money.

    • Lastly, DHgate likes it when people buy lots of items at once. They offer even lower prices if you buy a bunch of things in one go.
    dhgate Negative  review

    Why DHgate has so many negative reviews?

    When looking up DHgate on review sites, you'll see it has mostly bad reviews. On Sitejabber, it has 3.47 stars from 6,846 reviews. On Trustpilot, it has 1.8 stars from 30,390 reviews.  

    After reading bad reviews, we found that customers are generally unhappy with these things.

    Poor product quality

    Buyers wanted better product quality. They felt the products didn't look as good as expected and sometimes didn't work correctly.

    Quality control on DHgate can differ between sellers. Some offer high-quality products, while others do not. Products from China may have lower production standards compared to the US or other countries.

    Poor customer service

    Some buyers said sellers could have been more helpful and responsive. Some needed help communicating with their suppliers.

    Many DHgate sellers are from China and may need to improve their English. Due to time zone differences, they may not respond quickly to customer inquiries.

    Trustworthy sellers often have someone who is fluent in English to communicate with buyers from English-speaking countries. They will also inform you of their response time on their company profile.

    Items are not received

    Some people are unhappy with DHgate. Their orders were delayed, didn't come, or were not received. This led to negative reviews.

    Since DHgate sends their stuff from far away, if you pick a slow way to ship your order, it might take up to two months to get to you. Also, your package might get lost while it's on its way.

    Items are not as described

    Buyers complained that the products they received were different from what was described and shown in the photos by the seller. This could include differences in features, colors, or other details.

    Some sellers may trick you with excellent titles and photos to sell items, but what you get may not match. Be careful and read the description to avoid getting the wrong item.

    How To Buy from DHGate Safely

    Shopping on DHgate can be cool because it's legit, but you've got to be careful since not all sellers are reliable. Here's how you can shop safely and dodge any scams:

    Check the seller’s company profile

    1. Check the seller’s company profile and reputation

    Look into the seller's background: Before you buy anything, check out the seller's profile. You'll see badges like “Sponsored supplier” or “High-quality Seller” under their store name, which are good signs.

    What to look for in a seller

    • They should have 95% or more positive feedback.
    • Their on-time delivery, response time, and how often people come back to buy more should all be better than average.
    • They've completed over 100 sales.
    • They've been in the business for at least 2 years and know their stuff, especially in what you're looking to buy.

    Get recommendations: It's also smart to ask around. If you know someone who's bought from DHgate, ask them which sellers they trust. You can also look online on forums like Quora or Reddit to get advice from others. 

    product review

    2. Read product reviews before a purchase

    When you're shopping online, it's super important to know if what you're buying is actually good. Some sellers might say their stuff is the best and super cheap, but sometimes what you get isn't what you saw online. That's where checking out reviews from other people who bought the thing comes in handy.

    Reading what others say can give you a real picture of what the product is like and how it works.

    But, here's a heads-up: not all reviews are real. There are lots of fake reviews out there. If you see a bunch of reviews that all sound the same, it's probably best to steer clear.

    Also, don't freak out over a few bad comments. A couple of negative reviews don't always mean the product's a no-go.

    Keep this in mind while you shop, and you'll be way smarter about it!

    storefront has been dedicatedly designed

    3. Check if the storefront has been dedicatedly designed

    Sometimes, sellers set up online shops just to quickly sell off their items. They might not be interested in running a long-term business, which means they might not focus on providing top-notch service or making their online store  look appealing. Their website design could be quite basic and not very well-thought-out.

    To dodge these sellers, look closely at their online store. A well-designed storefront shows effort. Does the seller have an "About Us" section? Are the product pictures high-quality and genuine? Do the promotional banners seem professionally made?

    Paying attention to these details can help you pick better stores to shop from.

    4. Buy a sample before placing a large order

    Ordering samples before making a big purchase might seem like a hassle, but it's definitely worth it in the long run.

    When you buy samples first, you get to check if the product is up to your standards in quality, looks, details, and how it works. It's also a chance to see how fast the delivery is. Plus, you can figure out if the supplier is good at solving any issues quickly and correctly.

    5. Do not confirm delivery before receiving an order

    DHgate can assist you with any issues before they pay the seller. However, once you confirm that you've received your order, DHgate will give the money to the seller after five days. 

    After this, if there's a problem, you'll have to deal with the seller directly. So, make sure you don't confirm delivery until you've actually gotten your order and have checked that everything is as it should be. Also, it's a good idea to keep an eye on your order's shipping status now and then.

    6. Don’t make deals with a seller outside DHgate

    Sometimes, you might find sellers trying to convince you to make purchases outside of DHgate. It's really important to not go along with this, no matter what they promise. Always make sure to buy through DHgate itself.

    The reason is, DHgate can only protect your money and help with any problems if you buy directly on their site. Good sellers won't ask you to deal with them privately. Stay away from sellers who want to move the transaction off the platform or who ask for your personal info through email or other ways.

    DHgate payment methods

    DHgate accepts different payment methods depending on where you are. You can pay with credit or debit cards like Visa, MasterCard, American Express, Diners, Discover, UnionPay, and Maestro Card. They also support bank transfers and local payment methods. Check the table for more details on payment options.

    Methods, amount limitations, and applicable countries:

    Payment Type

    Payment Method

    Amount Limitation


    Credit or Debit card







    American Express



    Union Pay





    United Kingdom






    United States

    Local Payment & Bank Transfer




















    ELO, Hipercard



    Bank Transfer



    Bank Transfer












    Apple Pay

    DHpay Account

    When shopping on DHgate, picking a safe way to pay is key to keep your money secure. Even though DHgate doesn't let you use PayPal, which is known for being safe and popular all over the world, it does offer other reliable payment choices.

    For instance, you can pay with a credit card when you check out. Using a credit card is handy because if there's a problem with your purchase, you can challenge the charge and possibly get your money back.

    DHgate shipping times

    DHgate offers many ways to ship items, like DHL, UPS, FedEx, ePacket, and EMS. How long your order takes to arrive depends on where it's going and the shipping method you choose. Usually, DHgate orders can take anywhere from 7 to 45 days to get to you.

    A lot of sellers on DHgate use ePacket because it's cheaper, even though it's slower. For example, if you buy a pair of gloves and ship them with ePacket, you can expect them to arrive between September 20 and October 12. So, you'll have to wait over 10 days for your order to arrive.

    How to cancel an order on DHgate?

    To cancel an order on DHgate before it's shipped, you can follow these easy steps:

    1. Go to “My Orders” in your account.
    2. Click on “Awaiting Shipment.”
    3. Find the order you want to cancel and select it.
    4. Click on “Request Refund.”
    5. Choose your reason for the refund and the amount you want back.
    6. Then, hit “Submit a request.”

    After you've sent your request, the seller has up to 4 days to respond. If they agree with your cancellation, you'll automatically get your money back in your payment account.

    If the seller doesn't answer within 4 days, your order will be closed. That's why it's a good idea to reach out to the seller right after you ask for the cancellation.

    Sometimes, a seller might not agree to cancel your order. If that happens, you can still ask for a refund once your order arrives.

    Frequently Asked Questions About Shopping on DHgate

    Is DHgate legit and safe to buy from?

    Yes, DHgate is a legitimate e-commerce platform that connects buyers with sellers offering a wide variety of products. While there may be some negative reviews online, many buyers have successfully made purchases on DHgate with buyer protection in place.

    How can I ensure that I buy safely from DHgate?

    To buy from DHgate safely, make sure to use secure payment methods provided by the platform and carefully review seller ratings and reviews before making a purchase. It's also recommended to read and understand DHgate's buyer protection program to safeguard your transactions.

    Can I trust the sellers on DHgate?

    DHgate sellers are based in various locations and buyer protection policies are in place to ensure a safe shopping experience. Be cautious and do your due diligence by checking reviews, ratings, and how long the seller has been on the platform before making a purchase.

    What payment methods are accepted on DHgate?

    DHgate supports a range of payment methods including credit cards, bank transfers, and online payment systems. You can choose the most convenient option for you when placing an order on DHgate.

    How long does it take for products from DHgate to be delivered?

    The delivery time for products from DHgate can vary based on the shipping method selected and the supplier. Generally, orders from DHgate are shipped from China and may take a few weeks to arrive at your location.

    How do I know if a DHgate seller is legit?

    You can consider a DHgate seller trustworthy if they have:

    • A “High-quality Seller” badge.

    • Positive feedback of 95% or higher.

    • Above-average rates for on-time delivery, response time, and repurchase.

    • Completed more than 100 transactions.

    • At least 2 years of experience in their field.

    • Specialization in a specific product category.

    • A professionally designed storefront.

    • A clear refund and return policy.

    Can I use PayPal on DHgate?

    No, DHgate doesn't accept PayPal. However, you can pay with credit cards, which is a safer option. This way, you don't have to enter your personal and bank details on a third-party site. Plus, it's easier to dispute charges if you encounter scams.

    Is it safe to use my credit card on DHgate?

    Yes, it's generally safe to use credit cards on DHgate, thanks to their Buyer Protection policy. Still, be careful: use a widely accepted credit card, choose sellers with good ratings and reviews, don't share extra personal info, and check your statements for odd charges.

    Does DHgate sell fake items?

    DHgate itself doesn’t sell fake items, but some sellers might. Always read the product description carefully to ensure it matches what's advertised. Also, look at reviews from past buyers to learn more about the product.

    Is buying branded products from DHgate safe?

    While DHgate is a big online marketplace in China for small to medium businesses, it rarely features authentic branded products like Apple, Nike, or Gucci. If you see items branded or resembling these brands, they're likely counterfeits or replicas. Selling such items can harm your reputation and lead to legal troubles due to infringement.

    Nur Islam

    Nur Islam

    About the Author: Nur Islam

    Nur is a blogger at Shopifico with over 5 years of experience in eCommerce. His passion for eCommerce drives him to stay updated on the latest trends and share his expertise through his blog. In his spare time, he enjoys reading novels or chatting with friends.

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